PRIVACY AT THE DOOR
The outside of the parcel should reveal as little as possible.
United States orders use neutral outer packaging, a non-descriptive sender name, and no product wording on the exterior. Available carrier choices, dispatch windows, and prices are shown before payment.
Plain exterior
Unbranded mailers or boxes with ordinary shipping labels. No category names, product illustrations, or promotional copy on the parcel.
Quiet notifications
Order emails and tracking subjects will use neutral wording. Detailed product information stays inside the secure account area.
Right-sized protection
Products will be packed to reduce movement and damage without adding unnecessary material or oversized packaging.
THE DELIVERY FLOW
What to expect after an order is placed.
- ConfirmationA neutral confirmation appears in your account and is sent to the email used at checkout.
- DispatchTracking is shared after the carrier accepts the parcel; exact timing depends on destination and service.
- DeliveryAvailable signature or pickup options will be shown before payment when a carrier supports them.
- AftercareIf a parcel arrives damaged, incomplete, or appears tampered with, contact support before opening sealed products.
UNITED STATES LAUNCH
Details shown before an order is placed.
Rates and delivery windows
Shipping price, free-shipping thresholds, processing time, service level, and estimated arrival range will be calculated and displayed before an order is submitted.
Regional limitations
Any restrictions affecting Alaska, Hawaii, territories, PO boxes, military addresses, or products with special shipping requirements will be stated at checkout.
Address privacy
Address data will be used to fulfill the order and meet legal obligations. It will not be printed in marketing lists or exposed on public account pages.
Returns and hygiene
Unopened, factory-sealed products may be eligible under the published return window. Opened intimate-care goods require a separate hygiene and defect process.