30-DAY RETURN WINDOW
Unopened and unused products may be returned within 30 days.
For United States orders, you may request a return within 30 calendar days after recorded delivery when the product is unused, unopened, in its original undamaged manufacturer packaging, and has every hygiene seal, tamper seal, accessory, manual, and included item intact. A return authorization is required before mailing anything back.
Request first
Use the private contact form within 30 days and include the order reference and item name.
Keep seals intact
Do not open or test a product you may return. Opened intimate-care and personal-care products are not resalable.
Wait for instructions
We will provide the return authorization, destination, packaging instructions, and applicable shipping responsibility.
HYGIENE & FINAL-SALE EXCLUSIONS
Some products cannot be returned for a change of mind.
- Opened, used, tested, washed, or unsealed intimate-care or personal-care products
- Products with a broken, removed, or missing hygiene or tamper seal
- Lubricants, massage oils, balms, powders, bath products, candles, cosmetics, and other consumable or topical products once opened
- Items showing wear, fragrance, residue, damage, missing parts, or packaging damage beyond what is reasonably necessary to inspect an unopened parcel
- Gift cards, digital products, personalized items, and products clearly marked final sale
- Items returned without authorization or outside the 30-day request window
These exclusions apply to change-of-mind returns. They do not eliminate the separate remedies below for a product that arrived damaged, defective, incorrect, or materially different from what was ordered, and they do not limit non-waivable legal rights.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us within 7 days of delivery when something is wrong.
If a parcel is visibly damaged, appears tampered with, contains the wrong item, is missing an item, or a product appears defective on arrival, use our Contact page within 7 calendar days of recorded delivery when reasonably possible. Keep the parcel, shipping label, product packaging, and all contents while we review the issue.
Include the order reference, affected item, and a factual description. We may request photographs of the shipping box, label, seal, batch or lot code, visible damage, or non-explicit product area needed to verify the problem. Do not send intimate photographs or images showing a product in use.
After review, available remedies may include replacement, missing-item shipment, repair or manufacturer warranty coordination, store credit with your agreement, or refund. When we confirm that an item was damaged, defective, or incorrectly fulfilled, Good After Dark will provide or reimburse reasonable return shipping if return is required.
HOW TO START A RETURN
Use the private support route.
- Send the requestOpen the Contact page, choose “Order support,” and provide your order reference, item, and reason.
- Receive authorizationIf eligible, we will provide a return authorization and the correct return address. Do not mail a return to an address shown on an incoming parcel unless support confirms it.
- Pack securelyPlace the unopened product and all included items in protective outer packaging. Do not attach a shipping label directly to retail packaging.
- Use trackable deliveryFor a change-of-mind return, you are responsible for the return shipping cost and safe arrival. Keep the carrier receipt and tracking number.
Unauthorized or collect-on-delivery returns may be refused. Original outbound shipping is not refundable for a change-of-mind return unless required by law.
REFUND TIMING
Approved refunds return to the original payment method.
We inspect authorized returns after arrival. If approved, we will initiate the refund to the original payment method within 5 to 10 business days after inspection. Your bank or payment provider may require additional time to post the credit. We will send a discreet confirmation when the refund is initiated.
A refund may be reduced or denied where permitted by law if the returned item does not meet the eligibility conditions, is missing components, or was damaged after delivery. We will explain the decision. We do not issue cash refunds for card payments.
EXCHANGES & CANCELLATIONS
Keep inventory and payment records simple.
Exchanges
We generally process an exchange as an eligible return and a separate new order. This avoids reserving unavailable inventory and keeps payment records clear.
Cancellations
Contact us as soon as possible. We will try to cancel before fulfillment begins, but cancellation is not guaranteed once an order has entered packing or carrier processing. If it has shipped, the normal return rules apply.
Refused or undeliverable parcels
Refunds for parcels returned because of an incorrect address, refusal, or failed delivery may be reduced by actual outbound and return shipping charges where law permits.
Lost deliveries
Report a shipment shown as delivered but not received promptly. We may ask you to verify the address, check safe locations or household receipt, and cooperate with a carrier investigation before a remedy is issued.
LEGAL RIGHTS & CONTACT
This policy does not remove rights that cannot be waived.
State law may provide additional remedies for defective, misdescribed, or improperly fulfilled products. Nothing in this Policy excludes a right or remedy that applicable law does not permit us to exclude.
Questions and return requests should be submitted through our Contact page. The correct return address is supplied with an approved authorization; do not ship a return to an address printed on an incoming parcel unless support confirms it.